Booking terms
Operating Hours
Airport office is OPEN 24hrs a day 7 days a week.
An out of office charge of €20.00 will be charged for all bookings collected outside operating hours.
Standard Opening Hours
Monday to Sunday
09.00 – 19.00
Our rates include
Tax and Vat, Comprehensive insurance, Third party insurance, unlimited mileage, 24hr road assistance and breakdown service*, road licensing fees, vehicle maintenance.
Our rates exclude
Fuel supplied with the car, hire of baby seats, satellite navigation systems, special cleaning.
Fuel Policy
Rental rates quoted are with a “Full-to-Full” fuel policy. Clients returning vehicles with missing fuel, will be charged a refuelling fee of €2.50 per litre + VAT. This includes the cost of the missing fuel.
Late returns
Vehicles returned later than the time or place stipulated on the rental agreement contract, irrespective of the time of commencement of rental, will be given a grace period of one hour, after which a late penalty fee will be charged. Additional collection fees, administrative and out of hours charges may also be applicable if a vehicle is returned late without prior notice.
The same clause will apply to rentals terminated at a different location than stipulated on the rental contract.
Condition of vehicle on return
Vehicle must be returned in the same condition as when rented except for expected dust, dirt, wear & tear. Charges will apply to for cars returned with wet upholstery and/or excessive dirt and stains requiring special cleaning. The minimum fee will be €50 + vat.
Public Holidays:
A €25 fee will incur for a vehicle collections on public holidays.
CREDIT/DEBIT CARD
You need a Credit/Debit card to formalize the contract. VISA /MASTERCARD will be required and presented to cover any extras such as excess deposit, damage/loss of keys or extra days. Maestro are not accepted for guarantee only for payment. Hirer will require a Credit/Debit Card on his/her name. American Express Card and cash are not accepted.
CHIP & PIN CARDS PLEASE MAKE SURE YOU HAVE YOUR PIN NUMBER AS WE CANNOT PROCESS ANY TRANSACTION WITHOUT YOUR PIN.
CASH payments is not accepted
STANDARD RENTAL INSURANCE
Requirements on collection:
Hirer must present a valid driving license and credit / debit card on hirers name.
If hirer doesn’t have a credit/debit card he/she can use a third party credit/debit card which car holder needs to be present and must be added as an extra driver.
Pre Authorization Deposits:
Deposit will be blocked on the renter’s credit/debit card for a period of up to 1 month from start of rental. Pre-authorized amounts are unblocked automatically by the issuing card company.
Age Requirements
Our standard policy covers drivers 23 years of age and over and 2 years experience.
Drivers Over 70 to the age of 74 will be charged €5 per day extra, Drivers between 21-22 and over 74 will be charged €9 per day extra and between 23- 24 years will be charged €5 per day extra.
DRIVERS.
There will be a main driver , and you can add up to three additional drivers with a charge per day
Excess Deposit:
Varies depending on car model value is between €250 – €1000
The excess deposit represents the maximum amount you are liable to pay in the event of an accident or damage. This amount is your total financial responsibility and does not include VAT.
Accidents or Damages
The Hirer must contact us at the first possible instance following any road accident or damage to the vehicle no matter how minor or the way the damage occurred. Our staff will assist and instruct the necessary procedure for legal and insurance requirements. The Hirer will be required to file a police or traffic warden report and then visit our nearest location to compile an insurance claim and other required formalities. Payment of the applicable excess charge, claim administration fee (detailed below) or repair costs (depending on the circumstances) will be required right away.
Failure to complete the necessary formalities (report, insurance claim etc…) at the first possible instance may automatically void insurance cover making the renter liable for all repair costs of the rented car and third parties, including loss of use of the vehicle whilst it is being repaired.
Exceptions to the Collision Damage Waiver (CDW)
The full damage waiver insurance exempts the renter from paying an excess charge required to open an insurance claim. However any damage to the following is not covered by the vehicle’s insurance and is payable by the renter: Antenna, trays, car key, damage to car lock , personal belongings, GPS Navigation systems, loss or damage to keys , windshield wipers, glass, mirrors, wheels& rims, tires, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, flat battery due to negligence.
Vehicle damages
Vehicles will be checked for existing damages by our staff prior to commencement of rental. Any damages will be noted and marked in a vehicle damage report which the renter must sign when collecting the vehicle. Renters are urged to check the vehicle properly at the start and the end of their rental and to notify our staff of any damage not found on the damage report.
Any insurance or excess waiver option purchased will automatically be voided if damages are not reported as outlined above.
Personal belongings
Any vehicles left in the car during or at the end of a rental are the renter’s responsibility. We will not be held liable for any damage, loss or theft of any belongings left in the rented vehicle.
The excess amounts for which renters are responsible are determined by the rental company and not by the insurance company.
Baby Seat Hire
Child seats, new-born baby seats and child booster seats are available for hire at a daily charge.
Clients are advised that our staff do not fit baby seats in the car. Baby seats must be fitted by the renter.
Late Arrival for reservation
Reservations will be held for one (1) hour past the reserved pick-up time, except if you contact your Reservation Centre to change your arrival time. One (1) hour after the reserved pick-up time the reserved vehicle will be made available for other customers. If you arrive at the location more than one (1) hour after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed. There will be no refunds for any paid deposits or rentals.
24hr Road assistance & breakdown service
This service is provided by our contracted road assistance company and is offered free of charge with all our rentals.
Breakdown assistance includes a basic level of cover in the event of an accident or breakdown.
If the rental vehicle is damaged during the rental period the cost of repair is covered, following an additional payment of excess.
Basic cover, however, does NOT include damage caused intentionally or by negligence such as leaving the car lights on, causing a flat battery; damage caused by failure to use correct fuel; damage caused as a result of a breach of the rental agreement; damage caused to the windscreen; damage caused to the tires such a punctures.
Roadside Breakdown Assistance is only applicable to the island of Malta, and excludes the island of Gozo.
Should roadside assistance be required, when not covered by the company, the following rates need to be paid and settled, directly with the Towing Company Service that provides assistance, and not to our company:
Malta Roadside Breakdown Assistance Fee – €45-€75.
Gozo Roadside Breakdown Assistance Fee – €50-€170.
The phone number is provided with the vehicle key tag.
Flat & punctured tyres
The 24hr road assistance contractors will provide assistance to replace a flat tyre ( at a service fee ) with the spare wheel; however tyres, rims and wheels are not covered by rental insurance or FDW insurance . Tyres, wheels and/or rims damaged during rental are at the renters’ expense. A service fee will be charged.
Parking tickets / Traffic violations /Speeding Fines
Customer is responsible to pay all fines before the departure. For any fines paid through the Lessor customer will be responsible to pay for an administration fee of € 50,00 VAT included. At the end of the rental period, if customer provides a proof of the payment of the traffic fine no amount will be charged by the Lessor (traffic fines may be paid at any Local Council Office or online at http://www.les.gov.mt).
Penalty Points
The company has right to terminate rental contract if client will accumulate more then 12 penalty points during their rental period as the vehicle insurance will be revoked. No refunds will be given for the remaning days.
Lost & stolen car keys
Car keys are not covered by the vehicle’s insurance. The renter is responsible for any loss or damage to the car key during rental. In cases where a vehicle is locked inside the car or lost a charge will apply for delivery of the spare key and any work involved to replace the lost key. In the event that the car key is lost, the renter is required to file a police report and will be responsible for the cost to replace, cut and recode the key(s). A charge for loss of use of the vehicle may also apply since the vehicle cannot be rented out without a spare key.
Delayed Collections
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
Early Returns
No refund will be offered for early returns.
CANCELLATION OF BOOKINGS.
FREE CANCELLATION if you can cancel up to 48 hours before the rental starts. After this period the rental fee is not refundable.
All cancellations must be made by e-mail to [email protected] . No refund will be given for ‘No shows’, early returns or voluntary down-grades of booked vehicles.
Extras booked have to be paid for unless they are canceled 48 hours before arrival.
A no-show occurs for the following reasons:
1 – You didn’t inform us about your cancellation prior to your pick up date
2 – You failed to pick up the car at the arranged time and date
3 – You failed to provide the documentation that’s required to pick up the car.
4 – You failed to provide a credit/debit card in the main driver’s name with enough available funds on it. In the event of any of the above, no refunds will be made to you. We reserve the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit/debit card with enough available funds for the car’s security deposit.
Flight Information
Flight information is required for all airport rentals. MaltaCarHire.Mt will not be held responsible if a car is not prepared for a client on their arrival should the correct flight information not have been provided.
Car Models:
The vehicle shown in the photo is only a sample. MaltaCarHire.Mt does not guarantee an exact match to the Make / Model seen in the photo.
Jurisdiction.
This agreement shall be governed and construed in accordance with the law of the land on which it is signed.The questione that arise under the contract between the Lessee and the Lessor are within the jurisdiction of the Courts for the registered office of the leasing company.Terms of booking on this website
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you
Internet & Late Bookings
We guarantee prices cited on this website as long as bookings are made in advance via the internet. Prices may be higher for last minute and locally booked rentals. We reserve the right to decline any bookings submitted less than 48 hours from the requested delivery date/time.
